Operational Excellence refers to services where a team of professionals in operations, kitchen and sales/events within hospitality can provide practical support. This team can assist with implementing new hospitality concepts, shaping the hospitality component in an (existing) organisation, or (re)organising existing concepts.

Organisation

From organisational structure to job profiles.
From processes to genuine hospitality.
From advising and supporting to temporarily working on-site.
From satisfied employees to happy guests.

Culinary

From creative culinary input for defining the concept framework to menu development.
From menu engineering to menu calculations.
From inspiring and supporting to temporarily working within the kitchen team.
From (Michelin-)star level to day care activities in hospitality.

Sales events

From market segmentation to product-market combination.
From requirements and sales policy to financial objectives.
From setting up the sales process, from "request to aftersales," to providing guidance.
From brochure to conversion.

Operations/management

From operational results to benchmarking.
From financial objectives to hospitality budgeting.
From pricing to staff planning.
From cost control to sourcing.
From real-time insights to (timely) financial management.

We are also regularly approached by real estate investors who have acquired hospitality properties and wish to transition into a hospitality organisation, hotel operation, and/or food & beverage business. This ensures satisfied employees, happy guests and optimal returns.